Series 7 (2015)

Episode 1
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September 14, 2015 • 45m

The team unravel the latest scams, including an elaborate con that saw a woman tricked into believing she was working undercover for the police.

Episode 2
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September 15, 2015 • 45m

The team investigate problems viewers have said they simply can't resolve, including the mysteriously flooded garden that now thre...Read more

Episode 3
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September 16, 2015 • 45m

The team meet a group of neighbours who have discovered they have been paying too much for their water for decades.

Episode 4
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September 17, 2015 • 45m

The team investigate the story of a couple who paid to put their belongings into storage but have never seen them since.

Episode 5
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September 18, 2015 • 45m

The team investigate property nightmares and disastrous building work, with a report on a company that's taken thousands of pounds...Read more

Episode 6
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September 21, 2015 • 45m

The team explore whether enough is done to contact customers when a product is recalled for safety reasons and reveal new ways to ...Read more

Episode 7
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September 22, 2015 • 45m

Unwanted calls - and how to stop them - are under investigation as the team meet people plagued by a barrage of nuisance calls.

Episode 8
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September 23, 2015 • 45m

The team are on the trail of whoever is behind a fake shopping site that uses the details and addresses of genuine businesses to l...Read more

Episode 9
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September 24, 2015 • 45m

The team uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem.

Episode 10
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September 25, 2015 • 45m

The team meet viewers caught out by the small print - including a family whose holiday was almost grounded by a simple but very costly mistake.

Episode 11
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September 28, 2015 • 45m

The team expose all-too-plausible scams that have cost viewers hundreds of thousands of pounds and share advice to help viewers av...Read more

Episode 12
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September 29, 2015 • 45m

The team reveal easy ways to avoid losing either money or personal details online, investigating the darkest corners of the web.

Episode 13
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September 30, 2015 • 45m

The team talk to a man whose bank refused to believe he wasn't dead, in an error that ended up costing him hundreds of pounds.

Episode 14
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October 1, 2015 • 45m

The team investigate situations where viewers have been left frustrated by the customer service they have received.

Episode 15
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October 2, 2015 • 45m

A tragic event highlights a common mistake made with holiday cover, and the team open up a pet clinic after a rise in complaints about insurance.

Episode 16
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October 5, 2015 • 45m

The team investigate houses under attack from plants and trees and what happened to one woman's family silver after she trusted an expert to sell it.

Episode 17
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October 6, 2015 • 45m

The team investigate the spiralling costs of energy and heating and share advice on how to bring bills down without switching supplier.

Episode 18
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October 7, 2015 • 45m

As the team investigate whether we always get value for money, there's an exclusive peek at the tough tests designed to identify w...Read more

Episode 19
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October 8, 2015 • 45m

The team investigate complaints about big-name brands, including a sofa store whose new furniture didn't please one woman in the way she'd expected.

Episode 20
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October 9, 2015 • 45m

The team expose bogus celebrity endorsements that tempt you into handing over cash for something you may later regret.