May 15, 2023 • 43m
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000...Read more
May 16, 2023 • 43m
Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
May 17, 2023 • 43m
Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions ...Read more
May 18, 2023 • 43m
A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the c...Read more
May 19, 2023 • 43m
The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking compani...Read more
May 22, 2023 • 43m
The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from hi...Read more
May 23, 2023 • 43m
Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
May 24, 2023 • 44m
Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
May 25, 2023 • 44m
The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
May 26, 2023 • 43m
The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've r...Read more
May 29, 2023 • 43m
The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through centra...Read more
May 30, 2023 • 43m
Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
May 31, 2023 • 43m
Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
June 1, 2023 • 44m
Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who ...Read more
June 2, 2023 • 43m
We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from...Read more
October 2, 2023 • 43m
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
October 3, 2023 • 43m
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop...Read more
October 4, 2023 • 43m
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must ...Read more
October 5, 2023 • 43m
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
October 6, 2023 • 43m
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
October 9, 2023 • 43m
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one ma...Read more
October 10, 2023 • 43m
How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercha...Read more
October 11, 2023 • 43m
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
October 12, 2023 • 43m
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
October 13, 2023 • 44m
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
January 2, 2024 • 43m
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
January 3, 2024 • 43m
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
January 4, 2024 • 43m
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman e...Read more
January 5, 2024 • 43m
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped ke...Read more
January 8, 2024 • 43m
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
January 9, 2024 • 43m
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
January 10, 2024 • 43m
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer w...Read more
January 11, 2024 • 43m
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house sell...Read more
January 12, 2024 • 44m
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The...Read more
January 15, 2024 • 43m
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
January 16, 2024 • 43m
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thou...Read more
January 17, 2024 • 43m
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving ...Read more
January 18, 2024 • 43m
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your...Read more
January 19, 2024 • 43m
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
January 22, 2024 • 43m
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad w...Read more